If you are not completely satisfied with your order, you may return or exchange eligible items in new and unused condition with original packaging within 30 days of purchase for either a refund or exchange as described below.
If you're looking for our cancellation policies for our subscriptions, please go to this help page.
- Items purchased through special promotion, sales, or clearance are final sales, and therefore not eligible for returns or exchange.
- Any tea purchases
- Any opened, used, marked, damaged accessories
- Gift Cards
- Any products that state they are ineligible on their respective product page
Contact us directly for a return authorization at firstname.lastname@example.org. Please pack the items carefully so that they do not break or become damaged.
All returns and exchanges must include the original purchase receipt in the package that was sent via email.
Purchases made with a credit card or debit card can be refunded to the same card. It typically takes 2-4 business days for a credit to appear on your statement after we have received the returned items. If the original form of tender has been lost or stolen, we will issue a check for the full amount of the return from our headquarters and mail it out to you within 30 days.
Field to Cup is not responsible for lost or stolen gift cards.
If the items are lost or damaged in transit it is the buyer's responsibility to file insurance with the respective shipping company.
Orders should be returned to:
Field to Cup Headquarters
20725 NE 16th St A-25
Miami, FL 33179